Welcome from the Community Home Health Care Compliance team!

We hope you will find this page helpful. You can click on any of the links below to find information on our:

• Code of Conduct
• Notice of Privacy Practices
• False Claims Act (DRA)
• Non-retaliation policy

Corporate Compliance Program

Community’s goal is to provide comprehensive at-home services to enhance our clients and their families’ lives. We strive to be home health care leaders in the communities that we serve and will continue to do so by being focused on quality, service, and technology.

Community strives to provide high quality services to our clients without regard to age, race, color, sexual orientation, marital status, religion, sex, or national origin. We have a commitment to conduct our business in compliance with all applicable laws, rules and regulations and in accordance with ethical principles. Community expects the same from all Affected Individuals. We do not and will not tolerate any form of unlawful or unethical behavior by anyone associated with Community. We will follow the letter and spirit of applicable laws, rules and regulations, conduct our business ethically and honestly, and act in a manner that enhances our standing in Community.

Community Home Health Care has implemented a Corporate Compliance Program to provide guidance for furnishing quality health care services to the community we serve. Our Compliance Program is structured to ensure we operate with integrity and adhere to all relevant laws and regulations. It includes key elements that guide our day-to-day operations and promote a culture of ethics. This framework is designed for continuous improvement, ensuring we evolve and enhance our compliance efforts over time. We are committed to conducting our business responsibly and in accordance with all necessary guidelines.

Our Corporate Compliance Program includes the following elements:

ELEMENT 1: Written Policies and Procedures

• Community has established clear and comprehensive written policies and procedures that define our commitment to compliance. These documents are reviewed annually and updated to ensure they reflect current laws and best practices in the home care industry.

ELEMENT 2: Designation of Compliance Officer and the Compliance Committee

• We have appointed a Compliance Officer who is responsible for the oversight of our compliance program. The Compliance Committee, composed of key stakeholders, supports the officer in implementing and maintaining compliance standards throughout the organization.

ELEMENT 3: Training and Education

• All employees at Community receive training on hire, with full compliance training provided annually and additional ad hoc training as needed. This approach ensures that every team member is well-informed about our compliance policies, relevant laws, and ethical standards, reinforcing their role in promoting a culture of compliance.

ELEMENT 4: Effective Lines of Communication

• At Community, we’ve established accessible lines of communication for all affected individuals to ask questions and report compliance concerns. Contact information for our Compliance Officer is readily available to everyone, including Medicaid recipients.
• We also provide a method for anonymous reporting of potential fraud, waste, and compliance issues, with a strong commitment to maintaining confidentiality unless required by law or during investigations. Our non-retaliation policy further protects those who speak up, ensuring a safe environment for sharing concerns.
• We have an open door policy where we foster an open culture where everyone feels comfortable raising issues.

ELEMENT 5: Disciplinary Standards to Encourage Good Faith Participation in the Compliance Program

• Community has established clear disciplinary standards and enforcement procedures to address potential violations and encourage good faith participation in our Compliance Program by all affected individuals.
• These standards are well-publicized and enforced fairly and consistently across all levels of personnel. Disciplinary actions are commensurate with the severity of the violation and may include verbal warnings, written warnings, suspension, or termination as appropriate.

ELEMENT 6: The System for Routine Monitoring and Identification of Compliance Risk Areas

• Community has an effective system for auditing and monitoring compliance risks, including routine internal and external audits. Data and findings from these audits are shared with the Compliance Committee and governing authority.
• We conduct an annual review of our Compliance Program to assess its effectiveness and make necessary revisions.
• All affected individuals are screened to ensure they are not excluded from any OMIG and HHS OIG excluded lists.

ELEMENT 7: The System for Promptly Responding to Compliance Issue

• Community has established procedures for swiftly addressing compliance issues as they arise, including investigating potential problems identified through reporting and audits. Corrective actions are implemented promptly to ensure ongoing compliance with State and Federal laws and are tailored to prevent recurrence.

Report Suspected Violations :
Compliance Officer : 845-738-1305
Compliance Hotline : 845-678-8652
Email: Corportecompliance@elitehc.net

Submit a report anonymously by clicking here:
https://app.smartsheet.com/b/form/b67afb0ffcbf42869145d120ebb64f60

What happens after a report is made?

• Investigation Initiation: When the Compliance Officer determines an investigation is necessary, it will be conducted promptly and thoroughly, often with legal counsel or other appropriate support.
• Reporting: Upon completion, the Compliance Officer will submit necessary reports and ensure that appropriate remediation and corrective actions are taken.
• Retaliation Protection: Individuals who make reports in good faith will not face retaliation